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Shipping

RekMed mostly uses USPS, UPS, and flat rate shipping, and/or other mail forms if necessary. This can be subject to change at anytime, in order to help keep shipping costs down. 

Processing time is estimated 1-3 business days, and then estimated 2-8 business days for shipping time. Please allow up to 2-3 business days for your tracking number to update once you receive it via email. 

please remember that just because the label hasn’t updated doesn’t mean it isn’t moving through the postal matrix.  back before digital tracking, mail was still able to move through the system, and this continues to hold true.  some carriers don’t always scan labels until it arrives near your state/home.

To return your product, you should mail your product to: rekmed, 23038 E River Chase Way, Parker CO 80138

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Clearance items ordered in bulk do not qualify for free shipping or for additional discounts or bulk discounts.  bulk shipping increases the weight of the package significantly that it is difficult to accommodate this.  however- we always try to offer discounted shipping in bulk if orders exceed over 50+ books.  

Please know we feel just the same way you do about seeing your package delayed.  We want to best accommodate our amazing nursing community, so while most of the packages sent arrive within the expected time frame, give or take a few days during holidays, there are times when packages will be delayed for longer. During the holiday season, we are required to wait 12 days past the expected delivery date before we can file a claim and send a replacement or offer a refund.
 
If your tracking information says the package is in transit but arriving late, or not moving, please allow up to 12 days from the expected delivery date to pass for the arrival of your package. 99% of the time packages will be delivered by then. If it has been past 12 days since your expected delivery date, you can either ask for a refund or we can send you another shipment.
 
We understand how frustrating it is to have an important package delayed in the mail, and we thank you for your patience and support during this time. We are always here to answer any questions and to help make sure you are taken care of, so please email us at info@rekmed.org or fill out one of our contact forms.